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GLOSS-14 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Graphical User Interface Also called: GUI
The visual interface used in all Windows applications, composed of windows, dialog
boxes, menus, buttons, and tool bars that make the application easy to operate.
Greeting The recorded message that a caller hears, typically when sent to voice mail.
See also: active greeting (p. G-1), after hours greeting (p. G-2), grab-and-hold greeting
(p. G-13)
See also: call rule (p. G-19), voice mail (p. G-26)
H.323 The standard that defines how real-time voice and video are transmitted over IP
networks.
Hands-free Using telephony equipment without using the hands. Examples of
hands-free equipment include headsets, speakerphones, and voice recognition equipment.
In Strata CS, hands-free answering enables a user to keep a phone continually off-hook, and
be alerted to incoming calls by a short beep before they are automatically connected.
Handset The part of the phone that a person holds to speak and listen.
Hold To temporarily leave a phone call without disconnecting it.
See also: silent hold (p. G-23)
Hold Audio Also called: hold music
Hold prompts Call center recordings that callers hear while they are waiting on hold
for an agent. Hold prompts can play once, or repeatedly, or variably as determined by
conditions you define.
See Also: call center (p. G-4), welcome prompt (p. G-27)
Hunt Group A group of related trunks set up by the phone company. Incoming calls
to the first trunk, or main number, search the group until they find an available trunk. A
busy signal is returned only if every trunk in the group is busy.
See also: trunk (p. G-26)
Import To incorporate information from another application. Strata CS can import
contact names and related information created or stored in other popular contact managers.
See also: contact manager (p. G-8)
Inbound Call A call coming from a source external to the Strata CS phone system.
See also: outbound call (p. G-19)
Inbound Trunk A trunk on which a user can receive incoming calls.
See also: inbound call (p. G-14), outbound trunk (p. G-19)