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CHAPTER 9. HANDLING INBOUND CALLS 9-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
What callers hear
The auto attendant recording that callers hear is a series of short individual
recordings. The individual recordings are the following:
n A greeting. The greeting is the first thing the auto attendant plays when it
answers a call, for example, “Thank you for calling Barchetta Industries.”
n Menu prompts. Each menu prompt recording tells callers about a single
option. For example, “For Sales, press 1.” You must record each such
prompt individually, and specify the sequence in which you want the auto
attendant to play them.
By default, the following options are turned on for all auto attendants:
n Callers can always enter an extension. At any time while listening to
an auto attendant’s options, callers can enter an extension and be
transferred to the party at that extension.
n Callers can always log in by pressing #. Strata CS users who have an
extension and password can press # at any time to log in to Strata CS.
Even if these options are not mentioned in the recorded prompts played to callers,
they are available to them unless you turn them off.
The Default Auto Attendant
When Strata CS is installed, all incoming trunk lines are assigned the Default
Auto Attendant at extension 8000. The Default Auto Attendant is also assigned to
any new trunk that you add. You can change these assignments at any time.
The Default Auto Attendant plays a greeting and offers the caller the following
options:
n Enter 9 to access a dial-by-name directory.
n Enter 0 to transfer to the Operator.
n Enter # to log in to Strata CS.
If the caller enters something different than the auto attendant options (9, 0, #),
Strata CS will treat what the caller enters as a user extension and attempt to
transfer the call. If three (3) seconds pass after the greeting has played without the
caller pressing a key, the call is transferred to the Operator.
Note:
Although you can edit the Default Auto Attendant, it is recommended that
you leave it unmodified and create another auto attendant to customize for your
use. The Default Auto Attendant is used if another auto attendant is missing.