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CHAPTER 8. MANAGING OUTBOUND CALLS 8-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Internet-to-Centrex/PBX Extension service. Gateway service used to
dial Centrex or PBX extensions or other custom numbers through another
Strata CS Server at a remote location. The call connects to the remote
Server using the Internet or a private TCP/IP network, and the number is
dialed from that Server. With this type of service you can directly dial a
Strata CS extension on the remote Server, or
411, or # to log in to an
account on the remote Server.
See “Adding an Internet-to-Centrex/PBX Extension service” on
page 8-17.
n Routing service. A dialing service that routes calls through other dialing
services.
See “Routing services” on page 8-29 for detailed information.
The default dialing service
You may not need to create any dialing services. Strata CS automatically creates
a default dialing service named “Phone Number,” with an access code of
9. Phone
Number includes all phone number trunks (analog or digital). With this dialing
service, a user can pick up the phone and dial
9 plus a phone number. Strata CS
then places the call on the first available trunk. This dialing service is often the
only dialing service that a company needs.
Using routing services to manage other dialing services
If you need to create several different dialing services, you may be able to
simplify dialing for your users by creating routing services. A routing service is
a special type of dialing service that routes the number dialed to other dialing
services. A routing service prioritizes the dialing services by following rules
based on the phone number dialed and, optionally, on the time of day or day of
the week. A routing service can do the following:
n Allow users to dial a single access code for all their phone calls. Routing
rules can automatically determine the best dialing service for a given call,
and are not limited to a single type of trunk.
n Automatically route a call to trunks on an alternate dialing service when
all the trunks of the preferred dialing service are in use.
n Perform least cost routing by selecting the least expensive dialing service
for a given phone number and time.
For example, you might have two different carriers for long-distance calls. One
carrier is the least expensive during business hours, and the other during evenings
and weekends. You can set up a dialing service for each of the two carriers. You
can then set up a routing service that can route the call through either dialing
service. The routing service automatically assigns the highest priority to the