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GLOSS-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Analog DID Direct Inward Dialing (DID) over special analog phone lines that do not
ring when a call arrives. Typically requires a special box such as those available from
Exacomm to connect to regular analog devices such as Dialogic boards.
See also: direct inward dial (DID) (p. G-11)
Analog Telephony A type of telephone transmission or switching in which the
transmitted analog signal consists of sound traveling over lines as variations in an electrical
current. The signal is in essentially the same format as the original spoken signal. Analog
signals are very vulnerable to interference and noise on the line. Over long distances,
analog transmissions can fade, distort, or pick up static. They are also limited to the
bandwidth of amplifiers, analog-to-digital converters, and other network equipment.
See also: digital telephony (p. G-10)
Analog Trunk Also called: analog line
A regular (nondigital) phone line from the telephone company.
See also: analog telephony (p. G-3), digital trunk (p. G-10), trunk (p. G-26)
Application Programming Interface (API) Also called: API
A set of routines that an application program uses to access functions provided by another
application, device, or service. For example, the Windows Telephony API (TAPI) provides
a device-independent means to access devices such as phones, modems, and fax machines.
See also: Messaging Application Programming Interface (MAPI) (p. G-17), Telephony
Application Programming Interface (TAPI) (p. G-25)
Archive A copy of information or data that is placed into long-term storage.
Audiotex Generic term for a subset of interactive voice response equipment and
services. Audiotex typically presents telephony-based voice menus that offer selection
options. For example, “Press 1 to hear directions, or 2 for our latest specials.”
Auto attendant Strata CS item that automatically answers calls to a phone number,
enables callers to dial extensions, and offers callers other options that you define, for
example, “For Sales, press 1, For Support, press 2.”
Automatic Call Distribution (ACD) Also called: call distribution
See:
ACD workgroup (p. G-1), call center (p. G-4)
Automatic Number Identification (ANI) Also called: ANI
The identification of the originating phone number of an incoming call. For example, if a
person calls an 800 number from 617 555 1212, the device that answers the call can retrieve
the ANI digits (617 555 1212) and use that information to identify the caller.
See also: caller ID (p. G-6)
Backup A copy of information for redundancy, so that the information can be restored
if it is lost, damaged or needed for other reasons.