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14-4 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
While any TAPI-compatible application should work with Strata CS, the
following contact managers are actively supported:
n Act! 3.0, 4.0, and 2000
n GoldMine 4.0 and 5.0, and FrontOffice 2000
n Microsoft Outlook 98 and Outlook 2000
For detailed instructions on how to install the TSP and use it with the supported
contact managers, see the chapter on “Installing the Strata CS Workstation
Applications” in Strata CS Installation & Maintenance Manual. If you are writing
a TAPI compliant application, see the online Strata CS SDK and API
Programming Guide (TVSDK.PDF) for a discussion of the TAPI features that the
TSP supports. (The developer’s guide is installed with the SDK.)
Extending Strata CS with third-party devices _______________
Many telephony devices produced by third-party vendors, such as fax servers or
voice mail systems, can be integrated into the Strata CS Server. This option is
only available for devices connected to MSI boards.
To use a third-party device with Strata CS, attach the device to a Strata CS station
and configure it using the tabs in the User dialog box.
When you integrate a third-party device, you may need to indicate how to send
DID, or extension numbers, to the station as touchtone digits (DTMF). Consult
the documentation for your third-party device for more information on the kind
of DTMF information that is required.
Note:
Some third-party devices require a delay before DTMF digits are sent to the
device. To specify this delay, change the SendDigitsToStationDelay registry
setting (see “Modifying other supported Strata CS settings” on page A-28).
To send DID information to a device as DTMF, on the Phone tab select one of the
following methods from the
Send digits to station drop-down list.
n Do not send digits. If you are not integrating a third-party device, accept
the default method. No DTMF digits are sent.
n Send DID from PSTN. Send the DID number as DTMF digits from the
trunk on which the call arrived.
n Send user’s extension number. Send the extension number of the
calling user as DTMF digits.
n Send call type and extension number. Send the call type and extension
number as DTMF digits. This method is described in detail in the next
section.