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6-10 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Assigning an extension
A user’s extension is the number callers dial to reach the user. Extensions must
comply with the following restrictions:
n No longer than 5 digits
n Numeric characters only
n Must be unique
In addition, follow these recommendations when assigning extensions:
n Avoid extensions that begin with another extension or access code. For
example, if one user is given extension 17 and another extension 177,
users who dial extension 17 will experience a brief delay while Strata CS
waits to see if another “7” is dialed. See “Avoiding dialing ambiguities”
on page 8-8 for more information.
n Avoid extensions that begin with frequently dialed area codes—if users
forget to dial an access code, they may unexpectedly dial the extension
instead. For example, if 1-617 is a commonly dialed prefix for your
location, do not assign extension 161.
When you create a new user, you can accept the extension suggested
automatically by Strata CS or you can assign a different one. Strata CS suggests
the next-highest extension number that has not yet been assigned, and it reuses
extensions that have been unassigned.
By default, new extensions are assigned starting with extension 100. If you want
all your extensions to start in a different range, choose
Tools > Options, and then
enter the
Starting extension number under User auto suggestion.
Note:
You can give the Operator user an extension other than the default of 0.
See “Changing the Operator’s extension from 0” on page 6-5.