Filter
Top Products
CHAPTER 8. MANAGING OUTBOUND CALLS 8-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
How you can use dialing services ________________________
By creating new dialing services, you can do any of the following:
n Segregate trunks for different uses. For example, you might want to
use your long-distance T1 trunks for all long-distance calls and restrict
your analog trunks to local calls only. You can create one dialing service
that manages your long-distance T1 trunks and another that manages your
analog trunks. Each dialing service will have its own access code. Users
can dial those local and long-distance access codes manually or you can
set up a Routing dialing service (see “Routing services” on page 8-29) that
can distinguish between local and long-distance numbers and will
automatically route them over the appropriate local and long-distance
trunks.
n Enable Internet calls. Any use of Internet telephony requires that you
create one of the Internet dialing services. You can set up a dialing service
that will place calls through remote Strata CS Servers over an Internet
connection in a way that is transparent to users.
Access Code Number that users dial to access this service. For
example, 9 to access a dialing service that routes all
phone number calls. See “Access codes” on page 8-7
for more information.
Note: You can see the access code for a call in the
From code and To code columns of the Call Log view.
Enabled If checked, Strata CS allows users to dial using this
service. See “Disabling dialing services while creating
them” on page 8-7.
Hidden If checked, Strata CS does not display this service in
the Client (see “Hiding dialing services in the Client”
on page 8-6).
Default If checked, this is a default service. See “Setting
default access codes for ringbacks” on page 8-9 for
more information.
Trunk Order Order in which the dialing service’s list of trunks is
prioritized (see “Trunks tab” on page 8-18 for more
information). This column is blank for routing services,
because they always get their lists of trunks from
other dialing services.
Column Description