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CHAPTER 1. OVERVIEW OF UPGRADING AND CONFIGURING STRATA CS 1-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
n Automatic call distribution (ACD) lets you create call center
workgroups, keep a call log of workgroup activity, and use the Call Center
Reporter to analyze workgroups, agents, hold time and more.
n Scheduled auto attendants allow greetings to change and calls to be
routed to different extensions at different times of the day and days of the
week.
n Built in Internet H.323 gateway saves money by routing calls over the
Internet or your intranet. It supports tie-lines between branch offices, and
even allows your customers to call you from a Web page.
n TAPI Service Provider and Contact Manager Assistant let you use
Act!, Outlook, GoldMine, or other TAPI-compliant applications,
including Front Office 2000, with Strata CS. You can place calls and
receive screen-pop identifications when you receive calls.
n The Strata CS SDK lets you extend Strata CS functionality. The IVR
Plug-in API lets you integrate IVR and call control applications that pass
caller input or database information to Strata CS users, place outbound
calls; process initial command line arguments defined in the
Administrator; and, for security purposes, determine if the caller is a
Strata CS “logged in” user. Use the Client API for applications that
require a subset of the functions available in the Client (for example,
monitoring the status of stations and trunks).
n Multi-lingual system prompts let both users and callers select the
language of their choice for Strata CS's verbal commands.
n Support for CLASS feature phones with caller ID displays, caller ID on
Call Waiting and message waiting lights.
What’s New in Strata CS 4.0 _____________________________
New features in Toshiba Strata CS 4.0 include the following:
n Completely Rewritten Client Application. The Strata CS Client has
been rewritten using a collection of COM objects that make it more
modular, internationalized, and flexible. Third-party developers can use
these COM objects to build custom applications that can harness all of the
Client’s data and call information. Third-party applications will be able to
do anything the Client does.
n Monitor Calls from Multiple Users and Queues. You can click the
appropriate tab in the Call Monitor and see any calls that ring your phone,
calls in ACD workgroups, or call center queues. You can also share your
Call Monitor with other users, so that they can cover your calls as needed.
You no longer need to run multiple Clients to see and manage these calls.