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CHAPTER 8. MANAGING OUTBOUND CALLS 8-33
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
A routing service does not have location settings of its own, but every routing
service is configured with a default dialing service (see “Adding a routing
service” on page 8-33). The location settings of the default dialing service supply
the information needed to convert a number to the local form.
Applying permissions in routing services
When a routing rule has a Phone Number dialing service as its target, the target
dialing service must check user permissions (see “Permissions tab” on
page 8-26). If a routing rule matches the dialed digits, the target dialing service
checks the rule’s
New digits against the permissions defined for the user, the user
role or roles, and the target dialing service itself. If the call is blocked, the target
dialing service is not used.
For information about permissions, see Chapter 6, “Managing Users and
Stations.”
Adding a routing service
1. In the Dialing Services view, choose Dialing Services > New Dialing
Service > Routing Service
. The Routing Service dialog box opens.
2. On the General tab, enter the following basic information about the
routing service:
n Name, access code. Choose a name and access code that will make
it easy for the users to select this routing service when placing a call.
See “Tips on access codes and names for services” on page 8-7.