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7-2 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
About Workgroups ____________________________________
A workgroup is a group of related extensions or contacts. With Strata CS
workgroups you can manage how calls are directed to groups of users, IVR
Plug-ins, auto attendants, or queues. Workgroups appear in the Workgroups
view.
Note:
Workgroups replace Contact Groups, which were supported in prior
versions of Strata CS.
Strata CS provides two types of workgroups: public and personal.
Public workgroups are workgroups that callers from outside your company can
reach by dialing a number. Administrators and users with the appropriate
permissions can create public workgroups.
Personal workgroups are workgroups that users can create in the Client for their
personal use.
Strata CS workgroups offer the following benefits:
n The process of finding an individual to take calls or to join a conference
is easier, because the Extensions view in the Client can be filtered by
workgroup.
n Any public workgroup member can pick up a ringing call within the
workgroup if an extension has been assigned.
n Calls to a public workgroup simultaneously ring the phones of all the
extensions that are members of that workgroup (users, IVR plug-ins, auto
attendants, queues, or contacts).
n When workgroup members set their personal statuses to “Do Not Disturb”
(see Strata CS Client User Guide) their phones do not ring when the
workgroup is called.
n When workgroup members set their personal statuses to Where I Am (see
Strata CS Client User Guide) on their phones, calls to a workgroup that
they are in ring at the phone that has accepted the
Where I Am from the
member.
n When members set their personal statuses to Where I Am (see Strata CS
Client User Guide) on their phone to an external number, calls to a
workgroup that they are in do not ring the external number.