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CHAPTER 7. MANAGING WORKGROUPS 7-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Assigning a DID number to a workgroup
You can assign a DID number to a workgroup from the block of numbers
provided by your telephone. When Strata CS recognizes this number as the final
digits on an inbound call, the caller is automatically connected to this workgroup,
bypassing the main auto attendant.
To assign multiple DID numbers to a workgroup, separate each number with a
comma (,). For more information about DID, see “ANI/DID digit collection” on
page 5-5.
Adding a voice title
After you create a workgroup, you can add a voice title so the workgroup can be
listed in the dial-by-name directory. For more information, see “Using the audio
controls” on page 2-10.
Transferring unanswered calls
You can specify the number of seconds before a call is transferred to the operator.
By default, Strata CS transfers the call to the workgroup’s operator (a person
designated to answer calls for the workgroup) whenever the time-out parameter
is exceeded. To transfer calls to another user, for example, a departmental
operator or other auto attendant, select the user from the
if no answer, transfer
drop-down list on the Dialing tab.
Listing workgroups in the dial-by-name directory
You can choose to have the workgroup displayed in the organization’s
dial-by-name directory or to play the workgroup’s extension when the extension
number is dialed after the time limit has expired for the phone to ring.