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13-6 STRATA CS ADMINISTRATOR MANUAL
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Now any numbers entered in Net Meeting are sent to the Strata CS Gateway as
DID. For example, placing a call to 1234 in Net Meeting will call the Strata CS
auto attendant, user or IVR Plug-in with a DID of 1234.
Using Windows 2000 Phone Dialer as an H.323 terminal
A standard installation of Windows 2000 includes Phone Dialer, which has H.323
capabilities similar to those in NetMeeting. Phone Dialer allows you to make
voice calls, video calls, and conference video calls from your personal computer.
Calls to and from Phone Dialer are set up as previously described in this section
for NetMeeting (see “Placing calls to H.323 terminals such as NetMeeting” on
page 13-2).
You can use Phone Dialer to test the setup of computer telephony hardware, such
as voice modems or phone switches on your local area network (LAN), by dialing
the number and seeing if a connection can be established. Phone Dialer lets you
make calls over a telephone connected to your computer, through a modem, over
a network, or through a telephone switch connected to your LAN.
To make a voice call, all you need is the recipient's phone number, IP address, or
DNS (Domain Name System) name. The active call window has buttons that let
you place the call on hold and access a keypad to manually dial numbers.
To receive calls, you must have Phone Dialer running. When you make or receive
a call, a dialog box opens. If the person you are talking to has a video camera
installed, the dialog box displays the video image.
Enhancing a Web page with a “Call Us!” button_____________
By using a CallTo: URL on your Web page, any Internet user with Net Meeting
installed can click on a “Call Us” link on your page to place a call to any Strata
CS DID number. If you assign a DID number to a Strata CS ACD workgroup
user, you can send Internet users directly into your ACD workgroup for
processing by an ACD agent.
For example, you insert the following CallTo: tag on your Web page:
<A HREF="callto:600+gateway=123.45.67.89+type=phone”>Call Us!</A>
Note: The CallTo: tag is supported in Internet Explorer, but is not supported in the
current version of Netscape (4.7).
When a user with Intimating installed clicks the Call Us! link, Intimating starts
and calls the Strata CS user who has a DID of “600” using the Strata CS Internet
span with an IP address of 123.45.67.89.
Note:
It is a good idea to include a link to the NetMeeting download page for those
users who do not have NetMeeting installed (
www.microsoft.com/downloads)
.